Today, being highly reactive and efficient is vital to business. Yet with hundreds of employees and dozens of services to manage, it's hard if not impossible to achieve.
A customer relationship management tool (CRM) allows you to centralize client & prospective client information so you can follow sales evolution and optimize communication with your clients. Tangibly, this means that your operations director knows exactly how many prospects became clients and he can plan production accordingly. Your representatives know if and when their clients contacted customer service and what they requested, as well.
Your business becomes more efficient on a daily basis and your clients have a better experience because you know their files.
Do more with a CRM platform adapted to your reality
Integrating a customer relationship tool into your business allows you to:
- Better understand your clients and prospective clients so as to reach agreements more efficiently.
- Track customers' purchases and follow up with them via advertising or direct contact.
- Offer better customer service thanks to communication history and centralized data.
- Share the information you want with whomever you want thanks to secure access.
- Automate business processes to increase your overall business efficiency.
Data entry interfaces are configured to meet your employee needs and reality so that they offer a direct positive impact on their work.
Optimize and automate your processes: customer relationship, marketing, sales & operations
The possibilities with a customer relationship management tool (CRM) are truly infinite. Each sector of your business will benefit.
You could:- Centralize client information to develop loyalty
- Create an enhanced client database
- Use the platform's integrated call centre
- Follow email exchanges among colleagues and clients with the integrated Outlook tool
- Analyze client notifications and comments on social media
- Enhance & consult an internal "knowledge bank"
- Send automated surveys
- Manage customer incidents easily
- Integrate employee agendas into the platform
You could:- Use collected data in a relevant way
- Automate marketing processes to match client activities by combining with marketing automation platforms such as Actito, ClickDimensions and Dynamics for Marketing
- Create prospective client lists by criteria
- Launch automatic telephone campaigns
- Launch personalized advertising campaigns
- Adapt social networking content according to customer response
- Create reports that match your needs and share them (in combination with Power BI)
You could:- Access procedures for reaching your goals at a glance
- Benefit from simple & dynamic dashboards
- Analyze clients by efficiently using collected data
- View your product catalogue at any time
- Follow sales processes
- Organize appointments easily thanks to the link with employee agendas
Why implement a CRM with Nmédia?
Installing a CRM in your business is an important decision and a major investment. Your choice of partner is thus crucial because they need to understand your business and your clients in order to create an optimal experience.
In addition to being Microsoft Silver Cloud CRM certified, we place your employee efficiency and your client satisfaction at the heart of our decision-making:
Business analysis
We evaluate your internal processes and give the opportunity to automate them with the help of a CRM. The goal is to use the tool for certain manual tasks with low added value to your business and employees.
User experience
The CRM and its ecosystem are designed to be integrated seamlessly into your employees’ daily routine. We adapt them to your reality so you can consult the data you need in all simplicity.
Sales and marketing
We consider integrating customer targeting and engagement strategies such as marketing automation. Combined with your CRM tool, these strategies efficiently support your prospecting and sales cycles all while winning the loyalty of your current customers.
Let’s discuss your needs