Opening hours
From Monday to Friday
From 8 a.m. to 12 p.m.
From 1:00 p.m. to 5:00 p.m.
Phone number: 819-477-0990, option 1
Toll-free: 1-866-477-0990, option 1
Email: support@nmedia.ca
Special holiday schedule
Please note that our office will be closed during the holidays from December 24 to January 2, 2025. We’ll be back to the regular schedule on January 3, 2025.
Happy holidays!
Emergency support
For any emergency outside office hours
Our emergency support service offers support 24 hours a day, 7 days a week. What is an immediate emergency? A website that’s down, a significant feature that no longer works, or a major update that can’t be performed.
Please note that basic fees equivalent to 3 hours of work at the emergency support rate may apply in addition to the hours worked if the problem does not originate from our systems or is not on this list.
Emergency support
For any emergency outside office hours
Our emergency support service offers support 24 hours a day, 7 days a week. What is an immediate emergency? A website that’s down, a significant feature that no longer works, or a major update that can’t be performed.
Please note that basic fees equivalent to 3 hours of work at the emergency support rate may apply in addition to the hours worked if the problem does not originate from our systems or is not on this list.