Implementing Microsoft Dynamics 365 (CRM)

Sales, project management, marketing… There’s a solution for every need. Dynamics 365 is, foremost, a set of ready‑to‑use modules adapted to every business need. While there are numerous modules (such as Project Operations, Human Resources, Business Central, Finance or Supply Chain Management), at Nmédia, we offer full integration on specific modules:

• Sales: This module is the ideal solution for sales teams whether entering new customers, managing prospects or tracking contracts.
• Customer service: With this module, companies can benefit from improved customer relationship management, with increased tracking of support requests.
• Field service: Field operations can sometimes be chaotic. Above all, this module is designed to plan better and optimize all field service interventions.
• Marketing: Marketing teams can plan campaigns, optimize leads and analyze results.

When choosing our business solution, which includes Dynamics 365 integration and configuration, we analyze your company’s needs and consider your business procedure to offer you a customized solution that fits your reality. If Dynamics is complete and functional, we can modulate it to suit your processes.

Integrating Dynamics 365 into your company’s development also has many advantages:

• Do more with less. If you save considerable time and development costs, the same is true for all your tasks, which gain fluidity by standardizing specific complex processes.
• Already effective alone, Dynamics can be impressive when used with Microsoft Power Platform tools. Create applications or automation directly linked to your CRM for even greater productivity.
• Fully decentralized on Microsoft OneDrive and Microsoft SharePoint cloud services, your data can be accessed from anywhere while being secure and encrypted. Dynamics 365 is also mobile‑friendly, making it the ideal on‑the‑go solution for field operations.
• You can make the best decisions in real‑time thanks to integrated analysis tools.
• Designed as an actual team tool, Dynamics 365 can help you increase collaboration within your team, with integration directly into Microsoft Teams.
• Dynamics 365 is also a constantly evolving solution, with regular new additions from Microsoft and significant input from the community for even more inspiration. This low‑code solution also allows you to enhance it over time without the risk of losing everything.