The Microsoft Power Platform has been designed as a suite of tools for optimizing all aspects of a business. After‑sales services, such as customer support and technical assistance, are essential parts of any organization’s life and are also affected by optimization problems that can be easily solved. Let’s take a look at the various ways in which the Power Platform can optimize these areas.
Simplified knowledge sharing
Internally, knowledge sharing and employee training remain essential steps for all members of an organization, whatever their level of seniority and needs. Yet this process is sometimes underestimated or made too complex over the years. It can be tedious for new and existing employees to receive or find information and knowledge that is sparse, scattered in several places or tools, and sometimes even containing obsolete information.
Whether for an onboarding process or for developing a knowledge base accessible at all times, Power Platform tools such as Power Apps or Power Pages can be used to create tailored solutions such as a website dedicated to knowledge sharing or a mobile application for new employees. Automating processes with Power Automate will also take things a step further, offering the possibility of automating follow‑ups, reminders, and the various steps involved while avoiding the risk of getting lost.
While this information and knowledge can be made more accessible, it remains sensitive data, and it is crucial to be secure. By entrusting this sensitive data to Power Platform tools, you can also ensure that it is centralized and regularly updated in cloud solutions that remain compliant and secure.
Optimized after‑sales service
Of course, these solutions can also be adapted or developed for use outside the company. By using the same tools, such as Power Pages, it is possible to create interactive customer support, such as a knowledge base accessible via a website by users seeking technical assistance. Another approach often used by companies is developing a ticket management application. This is made possible by Power Apps and can be optimized by automating follow‑ups with Power Automate.
However, these solutions can be too intensive for small, under‑resourced structures that still wish to offer their customers after‑sales service. For some years, one solution has been increasingly used to provide this customer support: chatbots or conversational agents.
These intelligent virtual agents are developed to respond to user requests for support and resolve real‑time problems. While they could only interact with the user in the past via pre‑recorded responses and keywords, advances in artificial intelligence now open up new possibilities for these conversational agents. Powered by Azure AI, Copilot (formerly Power Virtual Agents) enables the rapid development of an intelligent virtual agent, ready to provide personalized technical support and after‑sales service for the user.
Trust us to integrate your Power Platform business solutions
At Nmédia, we’re true early adopters of the solutions our long‑standing partner Microsoft offers. Our team of Power Platform and Dynamics 365 experts is passionate and continues to innovate every day by closely following the improvements, trends and new features provided by Microsoft and its community. Thanks to the experience accumulated by our team of specialists over many years, we believe we have a global vision of all the solutions and possibilities offered by the Power Platform and Dynamics 365 for your business. We’re there daily to support you in all your projects, whether from scratch or along the way, bringing our expertise to bear on improving your processes. All your ideas can become a reality in the hands of our Power Platform and Dynamics 365 experts.
Our approach is to accompany you, step by step, in developing a digital ecosystem tailored to your needs while reducing costs to deliver a solution quickly.